If a customer has an idea for an improvement for your system, do some of these suggestions get incorporated as upgrades?

Of course. The system you’ve experienced is what it is because of our members. About every 3-6 months, we have a new release that includes tweaks, additions, etc. While we can’t incorporate every request, we do our absolute best to incorporate all that we can. And when you sign up and pay the one-time license fee, you then have access to the structure of the system as it is when you sign up as well as to any and all releases in the future (and there is no downloading the new releases since it’s an on-line system).