SPECIAL MESSAGE TO YAHOO AND AOL EMAIL USERS

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If you or your clients currently use Yahoo or AOL to manage your emails, for a short time following the release of VERSION 2010 you and your clients using Yahoo and AOL may experience that some of the communications from your Coaches Console system (emails, newsletters, appointment reminders, invoices, etc) are appearing in your junk folder rather than your inbox. Please notify your clients accordingly. Our team is diligently working on this manner and resolving this to the best of our ability.  It is our recomendation that you and your clients use another email managing program (gmail, outlook, etc) as yahoo and aol are not consistent in their recieving of messages from other sources such as Coaches Console.  For other questions, please contact our tech team through a support ticket and we'll be happy to walk you through everything.

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Comments

  • Avatar
    Annette Pang

    Hi Coaches Console,

    I am just starting using CC so please forgive me if I am remiss in asking questions that you have already answered somewhere else.

    Subject: Sending emails to some people on my list from my CC Dashboard.
    Kindly let me know what happens to this email message:

    1. Is it stored on CC? Or on my own gmail account?
    2. If they reply to email, does CC store replies?
    3. Is there a historical SENT or INBOX file for those people who received emails from me, via CC?
    4. Do you endorse my using CC as an active email server or do I use it only for special cases or attachments?
    5. Can you refer me to tutorials for CC email usage?
    6. How can I attach the calendar to the email blast from CC?

    Thank you very much!
    Annette Pang

  • Avatar
    Marius Chitosca

    Hi, Annette,

    Those are good questions. And here are the answers:

    1. When you send messages to clients from the Console, they are sent to their email inboxes, and also stored in the Email Log (CONTACTS TAB > CONTACT NAME > Email Log). You can send a copy of them to yourself too, but that is only an option that you use.

    2. If they reply to the message you sent from the Console, their reply goes to your own email address that you are using in the Console. So, those replies are not stored in the Console. In any case, if a client logs into the Console private website and posts in the Client Log, those posts (replies) are stored in the Console for you and them to see at any time.

    3. Yes, it's the Email Log of the client, mentioned above, (and/or the Client Log, if you post messages for the client in their Client Log on the Console).

    4. You can definitely use the Console as your email service, to send communications to clients, and you can have attachments. The only reason to use a different service would be if, for example, you want to send newsletters with complex, custom templates. The Console provides rather simple templates for newsletter at the moment.

    5. If you look on the main video tutorials page, you will see sections for emails, newsletter, autoresponders, and we recommend that you review them all:

    https://coachesconsole.zendesk.com/hc/en-us/categories/200643562-Video-Tutorials-V3-

    6. Yes, you can provide a link to your Console calendar. When you create a link in your editor, select the linkable text, click on the icon "Insert/Edit Link" in your editor menu, then in the pop-up window, select the Calendar page from the Link List drop-down menu, and click OK. And just to make sure, you can find the direct URL to your Console calendar in WEBSITE TAB > Settings > section "Direct Link to your Coaches Console Online Calendar".

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