Can I download my coach data before I discontinue my membership?

Yes, you can do that in My Account (top right corner) > Login & Membership > scroll down to the section 'Export Your Data' > use the button 'Request a new download'.

Depending on the quantity of data you have in your account and your download request position in the queue, it will take from 10 minutes to a longer time to generate the download file. When the file is ready, you will see a link that says 'click here to download'.

If more than 24 hours pass and you do not see this link in your account, you can submit a support ticket to let us know about it.

The download link will download a zipped folder to your computer, which you then unzip. After unzipping, you can go into the folder and open the index.html file (shown in screenshot below).

The index.html file opens in your default browser where you will be able to navigate your Coaches Console data as a mini-website, using a navigation menu to the left side.

The data contained ranges from your personal data, client data (personal info, appointments, notes, invoices, etc.) to website data, communication templates, reports.

SPECIAL CASE SCENARIO ON A WINDOWS OS SYSTEM:

1. Windows ZIP Preview Mode: Windows allows you to view the contents of a zipped file without extracting it, essentially treating it like a virtual folder. You can open individual files (e.g., index.html) directly from the zipped file, and they will open in the associated application (e.g., a web browser).

2. Opening index.html in a Browser: If you open the index.html file directly from within the zipped file, the browser treats it as a temporary file stored in a system directory (like %TEMP%) for the session. However, the linked files (e.g., images, CSS, or other HTML files in subfolders) are still inside the zipped file.

3. Access to Second-Level Resources: The browser cannot access the second-level files (e.g., linked HTML or resources in subfolders) unless they are extracted from the zip archive. This is because the browser tries to load the resources using a file path relative to the temporary location of the opened index.html. Since the resources are not physically present in the temporary folder (still inside the zip), the browser gives an error, typically a "file not found" or similar issue.

4. Resolution: To properly access all linked files and resources, you must extract the entire zipped folder. Once extracted, the file paths and folder structure will be intact, and the browser can access all the linked resources seamlessly.

In short, the error occurs because the resources remain inside the zipped archive and cannot be accessed by the browser until they are extracted. This behavior is a limitation of the ZIP preview mode in Windows.