The system functionality is constantly monitored by the support staff. Tech support is free and we do our best to respond to you as soon as possible, usually within 24 hours of receiving the request. We have an on-line help guide that provides step-by-step instruction on all the features of the system here. There are as well many short video tutorials and FAQs.
We mainly provide direct technical support via the ticketing system in your coach Dashboard > "Support" section > link "SUBMIT A TICKET" (also accessible via the Help [question mark] icon in the lower left corner of your system), and via the live chat box in the lower right corner of your coach screen (when logged into your coach account).
You can also access the archive of the formerly "Tuesday's @ 2" calls, now under the category "'Optimize Your Console, Maximize Your Business' Training" in your Support Center. These calls are no longer held live, but you can watch the past recordings organized upon topic categories.
One more valuable platform for help is our Facebook Mastermind Group where you can meet other coaches using the system, ask questions and initiate dialogues on system topics.
Lastly, if the coach feels that s/he does not have the time and energy to invest into learning the Console system (which is quite complex and requires a pretty steep learning curve), there is the option of working with a Coaches Console Certified Virtual Assistant (CVA), which involves some additional expense. So, it is up to the coach. Find more information about working with our CVAs here.