Why would a client not receive the appointment notification or reminder?

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Two usual explanations are that (a) perhaps you did not check these options when you scheduled the appointment or (b) maybe the client has an issue with their email address (the messages end up in the Spam folder or are blocked by anti-spamming algorithms implemented on the receiving email server). 

When you have a case of a client not receiving their messages, you can submit a ticket in the Help Desk (use the "Customer Support" blue "?" in the lower left of your Console), specifying the name of the client, and the date and time of the appointment, and we will investigate the issue.

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