How do I include the link to the Call Strategy form in my appointment reminders that are sent to my clients?

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This is an option that you can turn on and turn off. Navigate to PROFILE OPTIONS (the link in the lower left corner of your Console system) > link "Calendar Settings" and you will see an option to include the link to the call strategy form in the reminder. Click on the box to the left of that option and be sure to click "Save".

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