Yes, the Timer feature in the system is optional. But if you forgot to start it at the beginning of the appointment with the client, at the end just note the duration of the appointment and then go in your Console system > CONTACTS > Client Name > Appointments > view all, then click on the meatball icon (three dots) to the right of the appointment > then select the option "Edit Duration" from the drop-down menu. A little pop-up window will appear in the bottom right corner of the screen with a field for you to enter the duration of the appointment (in minutes) and a "SET" button to save the custom duration.
Can I manually set the time spent on a call?
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Hi Marius - I think I am still making a muddle despite this useful note. I'll log a ticket. I don't see the Xmins left changing to 0 mins left in the client appointments when I try to do this manually after the appointment
Discovered another piece in a separate help topic - hit the refresh button to get it to set to 0 mins left. Tx