Can you manually set the time of a call if you forgot to start the timer at the beginning of the session?

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Yes. The timer is optional. Just note the duration of the appointment and then go in your Console system > CONTACTS tab > CLIENT NAME > APPOINTMENTS > Click on the clock icon to the right of the appointment, then "Edit Duration" button.

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    Svea van der Hoorn

    Hi Marius - I think I am still making a muddle despite this useful note. I'll log a ticket. I don't see the Xmins left changing to 0 mins left in the client appointments when I try to do this manually after the appointment

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    Svea van der Hoorn

    Discovered another piece in a separate help topic - hit the refresh button to get it to set to 0 mins left. Tx

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