Do Buyers see the content that is available for active clients and hot leads?

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The Buyers only see pages, forms and documents related to their products and courses, as they are added by you in the products content settings (Content > Products > edit product > tab '3. Content access'). The other content (like the one preloaded by default in the Console) is only accessible to active clients and hot leads.

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Comments

  • Avatar
    Kimberly Jackson

    I had an active client who purchased a product and then became a buyer. As a result she now has two profiles 1 under active client and 1 under buyer and they have different information. I need to understand how that happened. I know that active and buyer are statuses, but I do not want this to happen again which a private active client purchases a product. I've read several posts and watched a video, but I am missing something....

    Thanks for the help!

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    Marius

    The client most probably purchased the product without logging in first as active client and simply registered again, using a different email address than the one s/he uses in her/his active client entry. Email address is the unique identifier for a contact entry in your system, so if the client uses the same email address, the system tells her/him that the respective email address is already used in the coach's system and, if s/he is that client, s/he should login first and then purchase.

    If you have more questions about this, you can submit a ticket in the help desk (from your coach Dashboard > Support section), providing details. The replies to FAQs are not the main or the usual way we provide support to specific issues coaches encounter. :) We might see these later and reply with some delay.

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