To ensure complete confidentiality and security the usernames and passwords are not only within your list of clients but within ALL of the coaches using The Coaches Console. So for example, if for some reason another coach happened to use the same username as you for a client, then it will not allow you to use it. For such a client, the simplest solution is to create a different username. Use a combination of letters and numbers to increase the chances of the client username to be unique.
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