When I look at a newsletter or email before I send them, the $FIRSTNAME$ tag/command does not work. Why does it stay intact?

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The replacement tags $FIRSTNAME$ and $LASTNAME$ in communication titles and body of message are filled accordingly when the messages are actually sent to the clients. You can test that by setting up yourself as a test client (use the + sign in the lower left corner of your coach screen > ADD CONTACT) and send a message. We recommend that you use in this case an email address other than the one you use as coach in order to differentiate between messages sent to you as coach (send to me) and the ones sent to you as your test client.

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