We deliver Console emails via SendGrid, so the labels in the email reports for clients are theirs. Processed means the messages are prepared for delivery, but not delivered yet. Below is a link with more detailed explanations for all the labels in the email report. If you are having issues with certain clients not receiving certain emails, you could submit a ticket in the help desk with details and we will try to look deeper into the matter.
https://sendgrid.com/blog/the-nine-events-of-email/
What does "processed" and other labels mean in an email report?
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Thank you, Marius. (The link to sendgrid isn't working though.) I'm going to see if I can find another email address for my client. Perhaps that's what the problem is. Her agreement should have been delivered by now but it hasn't been....