The system functionality is constantly monitored by the support staff. Tech support is free and we do our best to respond to you as soon as possible, usually within 24 hours of receiving the request. We have an on-line help guide that provides step-by-step instruction on all the features of the system here. There are as well many short video tutorials and FAQs.
We provide direct technical support via our Help/Support system in your coach Dashboard located on the lower right corner.
In here you can request for a "Live Chat", search our Knowledge Base, create a support ticket, and Schedule a 1 on 1 call with our technical support team.
One more valuable platform for help is our Facebook Coaching Business System Group where you can meet other coaches using the system, ask questions and initiate dialogues on system topics.
As a new client , I had no idea it was so involved to get on a Tuesday call. If I had been notified that I had to register I would have. Only when I went to get in the call did I discover all of the details. I never received a notice to register. Maybe something on the dashboard informing to register. Maybe you can sense some frustration in my email. That's because I am. Please send me a notice somewhere were it can be seen.
What is the phone number to access technical support as per your answer above?
Taunia MacAdam
Taunia, thank you for writing here. It's a bit of an old FAQ and we updated it now. We do not provide technical support via normal phone, as it is not particularly efficient. As detailed now in the FAQ, the options for support are support tickets, chat box, Tues@2 webinars, the Facebook Mastermind group.
If a problem is persistent and harder to explain into words and with screenshots in the tickets the coach submits, we can meet with her/him on Skype to talk about it with a shared screen.
But please note that the Skype option is not for the general orientation in the system, but for recurrent problems the coach encounters and has a hard time getting over.