Emails

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• Can I automate the sending of email messages?
• Can I brand my emails?
• Can I organize communication templates into folders?
• Can I personalize my email messages?
• Can I send emails from The Coaches Console?
• Can I take my website photo out of the emails I send?
• Do I have to obtain my own email address or does The Coaches Console provide that for me?
• Do you save and archive all of my sent emails?
• Does the branding of your company branding appear on any of the emails or pages the clients see? I am trying to get a sense of how much control over my own branding.
• How can I resend an email?
• How do you set up email addresses through the Coaches Console?
• I have a new client who says my welcome emails (sent from the system) displayed no text for her until she hit "reply", and then the text appeared.
• I have just scheduled some emails to be sent at a future date and time. Are the dates and times according to my timezone or the clients?
• I have sent a welcome to coaching email (to myself). When I click on a Console link in the email that should take me to the private access page, it won't open.
• I only have blank templates in my email communications. How do I gain access to the various templates that are being shown in the webinars and video tutorials?
• In email tracking, is the click rate a % of all recipients, or a % of only those who opened the email? Also, if I have the same link twice (one at top and one at bottom) does it track which link is clicked? (V3)
• Is it possible to add automatic emails - after the appointment is done for example, or after x number of sessions?
• Is there a way of re-using a former email?
• I’m using Outlook for my emails and when I use style formatting for images they don’t show properly. Why is that?
• What does "processed" and other labels mean in an email report?
• What does the "FROM" field look like to the recipients of coach notifications (i.e. Client Log Entry, Reminders, Course Discussions)?
• What does the "FROM" field look like to the recipients of my emails, newsletters, appointment reminders, invoices, etc?
• What is the best way to send my coaches console link to my clients?
• What issues can appear with emails sent to whole groups from the Console?
• What types of email notifications does the coach and the clients receive from the Console?
• When I create an email, autoresponder or newsletter message with text that I copy/paste from somewhere else, it turns up funny or wrong in the preview page. Why is that?
• When I put a video into the emails, it is not showing up in the message the clients receive. It DOES show up in the preview.
• When I send an email to a group or an automated appointment reminder is sent to a group of clients for a group appointment, will each person's name that is in that group be listed on the "To" line of the message?
• Why can't I use Yahoo, AOL or iCloud addresses in the Coaches Console?
• Why do replacement tags like $LOGIN$ and $FIRSTNAME# not work in the communications I send to my clients?